Terms of service
Prepared 10 November 2026 · Effective date: [TO BE CONFIRMED]
Who provides the service
Export Loft is the public site and company brand. Trade Reply Assistant is the first product of [Legal entity name TBD], located at [BUSINESS CONTACT ADDRESS AND JURISDICTION]. Contact: [support email TBD].
What the service does
The service prepares reply drafts from conversations you choose to analyze, using relevant product and knowledge references. The first release targets desktop Chrome on Windows and macOS. You review all output, confirm facts, and send messages yourself. AI output may be inaccurate; it is not a verified quotation or a commitment on your behalf.
Your account and acceptable use
You are responsible for securing your account and for having permission to process the content you submit. Do not use the service for unlawful activity, spam, deceptive claims, or unauthorized access. Follow the rules of each messaging platform and model provider. Account-based access does not require a device activation code.
Subscriptions and AI use
BYOK and managed DeepSeek are planned for the first subscription release. BYOK provider charges are separate. The account trial is limited to 30 successful workflows. Failed workflows do not count. Three drafts from one workflow count as one workflow.
Managed plans include 80 points per week, resetting Monday 00:00 UTC. A standard reply uses 1 point; a full long-history analysis uses 3 points. Unused weekly points expire and are spent first, then purchased points, which remain valid for 12 months. BYOK is unlimited while the subscription is active, with separate provider charges. Standard and launch prices, and the renewal amounts that follow a launch cycle, are listed on the pricing page.
Payments and Merchant of Record
Paddle is the planned online reseller and Merchant of Record for international purchases. Once approved and enabled, it would process payments and handle applicable buyer transaction taxes under its buyer terms. The exact Paddle contracting entity, links to buyer terms, and billing support will be inserted here after onboarding. This page does not represent that a Paddle account has been approved or that live checkout exists. Creem is a contingency option only, not an active second checkout.
[MoR wording placeholder — confirm with Paddle after account approval]
Data and local libraries
Product and knowledge libraries remain on your device. Back up important libraries using export. Changing your Chrome profile or extension ID may require export and import. Relevant content is transmitted to the model for a requested generation; see the privacy policy. Signing out does not delete local libraries on a shared computer.
Cancellation, refunds and service changes
See the refund policy. Cancel at period end without proration or discretionary refunds of remaining time. A first payment or new annual term qualifies for a full refund within 14 days if fewer than 10 successful paid generations were used; unused add-on points qualify within 14 days. Mandatory consumer rights are not restricted by the commercial refund policy.
Legal terms requiring completion
[Applicable law, dispute process, liability terms, service suspension, notice of changes and statutory consumer provisions — review for the final seller and markets before publication.]