Refunds and cancellation
Prepared 10 November 2026 · Effective date: [TO BE CONFIRMED]
Refund window
A full refund is available within 14 days of the first payment or a new annual term if there have been fewer than 10 successful paid generation workflows. Three drafts from one workflow count once. Add-on points are refundable within 14 days if entirely unused. Statutory consumer rights still apply.
How to request help
Planned product support: [support email TBD]. Include your account email and order reference. Do not send your password, model API key, card details, or buyer conversations.
Paddle is the planned Merchant of Record. Once active, billing and refund assistance will also be available through its verified buyer support route: Paddle buyer support. Final merchant details, links, and request handling will be confirmed after onboarding.
Canceling renewal
The planned account billing page will offer a cancellation route through the payment provider. Uninstalling the extension does not cancel a subscription. Cancellation stops future renewal according to the conditions shown at purchase; it does not by itself request a refund. Access continues through the paid period. We do not provide discretionary refunds of remaining subscription time or prorated refunds. The required refund window and statutory rights above still apply.
Points and account access after a refund
A qualifying subscription refund revokes the refunded paid term. A refund of unused purchased points removes that point lot. Cancellation alone does not refund either. Production processor handling and statutory exceptions require merchant review; this website does not process refunds.
A refund or subscription expiry will not remove your locally stored product and knowledge libraries or their import and export tools.